Refund policy

We want you to love your Byk Beauty order. If something isn't right, here's how returns and refunds work.

14-Day Returns

You have 14 days from the day you receive your order to request a return. This reflects your statutory right of withdrawal under EU consumer law, which allows you to cancel your order for any reason and without justification.

Because our products are personal care items, returns are only accepted for products that are unused and in their original condition and packaging. Under EU consumer law, you may examine a product as you would in a store, but you are responsible for any diminished value resulting from handling beyond that. As our products are personal care items, any use of the product diminishes its value entirely, and the refund may be reduced accordingly. All returns are inspected on arrival.

You'll also need your receipt or proof of purchase — your order confirmation email works perfectly.

How to Start a Return

Email us at shop@bykbeauty.com with your order number and we'll guide you through the process, including the return address and instructions. Please don't send your order back without contacting us first — returns sent without a prior request cannot be accepted.

Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us at shop@bykbeauty.com right away — ideally with a photo — and we'll make it right at no cost to you, with a replacement or full refund including shipping.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days. Please note your bank or card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and it hasn't appeared, contact us at shop@bykbeauty.com.

Exchanges

The fastest way to get the product you want is to request a return for the item you have and place a new order once your return is accepted.

Gift Cards

Gift cards are non-refundable.

Questions?

We're here to help. Reach us anytime at shop@bykbeauty.com.